MEAL ORDER, PAYMENT AND DELIVERY POLICIES

(EFFECTIVE JULY 20TH 2011)

 

 

1-     Only meals and beverages to be delivered and consumed at the designated school and for the child registered, can be ordered and paid forviathis site.

 

2-     Meals and beverages ordered from this site will be delivered to the designated school and student based on the orderform received.  The meals will be arriving at destination before11 am.

 

3-    Meals and beverages delivered will correspond to the choice made on the orderform and will be identified by the letter "A"or "B"(for the main course) as shown on the order form.

 

4-     It will be impossible to place an order after the deadline and the date will be clearly identified for each month.In addition,you will receive a reminder email24 hours before the deadline, and thiseverymonth.

 

5-    Access to the upcoming month’s menu and the process of taking orders will be available around the 10thof each month.You will receive an email indicating availability.

 

FELIX CATERINGWILL DELIVER A PRODUCT OF THE HIGHEST QUALITY AND GUARANTEE YOUR SATISFACTION IN ACCORDANCE WITH THIS POLICY. 

 

 

 

PRIVACY POLICY STATEMENT

(EFFECTIVE JULY 20TH 2011)

 

 

FELIXCATERING RESPECTS YOUR PRIVACY,MAINTAINS THE CONFIDENTIALITY OF YOUR PERSONAL INFORMATION AND PROTECTS YOU FROM INTRUSION. HERE ARE THE KEY ELEMENTS OFOUR COMMITMENT:

 

1-   Personal information collectedis limited to the information reasonably required to process your purchase and payment formeals and beverages ordered on this site.

2-    Your personal information is collected only with your consentand remains confidential and secure.

3-     Your personal information is not disclosed to anyone other thanFELIX CATERINGwithout your consent, unlessrequired by law.

4-    Our policy of respect for privacy is updated regularly and we encourage you to read it each time you visit this site.

 

 

TERMS OF USE

(EFFECTIVE JULY 20TH 2011)

 

 

This websiteisowned by9028-0470QuebecInc, a privatecompanyoperatingunder the nameFELIX CATERING.

 

THE USE OF THISWEBSITE,THE PURCHASE AND PAYMENT OFPRODUCTS OFFERED ON THIS SITE ARE SUBJECT TO THE TERMS OF USE.

PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS WEBSITE.

 

Your use of this WEB site in any manner, including purchasing and paying for an order, acknowledges that you have read and agree to comply and be bound by with the following Conditions.

FELIX CATERING reserves the right to modify the Conditions at any time without prior notice. Your use of this website, www.traiteurfelix.com, acknowledges also that you agree with the Conditions and their periodical revision. We encourage you to review the Conditions at each one of your visits on this website.

Please note that products and pricing terms offered on this website may change without prior notice. Please also read the Security Section, Privacy Policy Statement and the Meal Order, Payment and Delivery Policies.

 

PERSONAL USE ONLY

You agree that this website is for your personal and non-commercial use only. Copyrights, Trademarks, Logos, Commercial names, words, slogans, images and other rights owned by FELIX CATERING will remain the exclusive property of 9028-0470QuebecInc and cannot, without prior explicit written consent of FELIX CATERING, be copied, reproduced, transmitted, distributed, displayed, published on paper, electronically or otherwise. The content of this website, including its concept, graphic elements, programming and software remain the exclusive property of 9028-0470Quebec Inc. and their non-explicitly authorized commercial or other uses is strictly prohibited.

 

PROHIBITED OR UNLAWFUL USE

You agree that you will not make any unlawful or explicitly prohibited use of this website. You will not disable, damage, overload or impair the use of this website by another user. You will not make any misrepresentations of your identity or any other information required for the use of this website. You will not attempt to obtain information not made available for your utilization of this website. Unauthorized third party links to www.traiteurfelix.com are strictly prohibited.

 

 USER NAME (NUMBER), PASSWORD

The user is solely responsible to maintain the confidentiality of his (her) USER NAME (NUMBER) and PASSWORD required for the use of this website. You agree to notify FELIX CATERING immediately of any unauthorized use of your account and/or PASSWORD.

FELIX CATERING WILL NOT BE HELD RESPONSIBLE OF ANY LIABILITY ARISING FROM YOUR FAILURE TO KEEP CONFIDENTIAL YOUR USER NAME (NUMBER) AND PASSWORD.

 

SURVEYS

FELIX CATERING reserves its right to submit, from time to time, satisfaction/opinion surveys to the users of this website. FELIX CATERING may use the collected information for marketing and commercial purposes without prior consent of the users. No personal information will be disclosed outside FELIX CATERING.

DISCLAIMER

PLEASE NOTE THAT ALL CONTENT ON THIS WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. FELIX CATERING DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF FELIX CATERING WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS WEBSITE OR ANY OTHER WEBSITE LINKED TO THIS WEBSITE AND ANY CONTENT ON THIS WEBSITE OR ANY OTHER WEBSITE LINKED TO THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO,

1-     ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE;

2-    IMPLIED WARRANTY OF NON-INFRINGEMENT OR ANY CLAIM IN TORT (INCLUDING NEGLIGENCE).

WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT FELIX CATERING DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THIS WEBSITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS. 
FELIX CATERING DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE.

FELIX CATERING DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF CANADA.

 

 

 

 

LIMITATION OF LIABILITY

FELIX CATERING, ITS SHAREHOLDERS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES IN NO EVENT SHALL BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS WEBSITE OR ANY CONTENT ON THIS WEBSITE EVEN IF FELIX CATERING OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE THE USE OF THIS WEBSITE.

INDEMNIFICATION

You shall indemnify and hold harmless FELIX CATERING, its shareholders, its officers, directors, employees, affiliates, partners, service providers, consultants, representatives and agents from and against any claim, cause of action or demand, including, but not limited to, reasonable legal, accounting and other professional fees brought as a result of your use of this website.

  

 

ALLERGIES

 

DESPITE OUR PEANUT,NUT AND SESAME SEED FREE FACILITY, WHILE TRYINGTO CHOOSESUPPLIERWITHNUT FREEFACTORY, WE CAN NOT GUARANTEETHE ABSENCE OFTRACESOF SUCHFOODALLERGENS. Similarly, thelist of ingredientsinballoontipsaboveeach of thedishesis not exhaustive andwetake noresponsibility foraphysicalreactionor anyotherreactionfollowing the ingestionof a meal. The responsibilityfallsentirely onparentsofchildwithknownfood allergiesor not.

 

 

PURCHASE TRANSACTIONS ON THIS WEBSITE

You must be aged 18 or more to make transactions on this website and you must agree to pay for all required charges. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars. Products may only be ordered or purchased for non-commercial and lawful purposes and any other use is not permitted. FELIX CATERING reserves the right to limit the quantities of certain products purchased using this website. In addition to any other rights or remedies, FELIX CATERING may, in its sole discretion and without any limitation of liability, restrict or terminate your access to any part of this WEB site at any time.

 

 

ERRORS, INACCURACIES, OMISSIONS

FELIX CATERING makes every effort to ensure that the content on this website is complete and current. However, FELIX CATERING does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. FELIX CATERING reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you. Further, FELIX CATERING reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled by FELIX CATERING, FELIX CATERING shall promptly issue a credit to your credit card. Please also see our Return Policy. 

PRICES

Please note that all prices on this website are in Canadian dollars applicable only to online transactions.

  

RETURN POLICY

If our customer service grants you a reimbursement, you will be credited with a meal to be used at a later date.

 

 

DELIVERY

FELIX CATERING will make every effort to deliver your order in compliance with its Delivery Policy.FELIX CATERINGcannot be held responsible for extraordinary events that might prevent the delivery of meals. Every effort will be put forward, however, to ensure delivery.

 

ENTIRE AGREEMENT

These Terms and Conditions of Utilization, together with the Pricing Policy, the Purchase, payment and Delivery Policies as well as the Security and Privacy Sections of this website, constitute the entire agreement between FELIX CATERING and you regarding the Terms and Conditions of Utilization of this website and supersede all prior communications to that effect. In the event of a conflict between these Terms and Conditions of Utilization, the Purchase, payment and Delivery Policies, these Terms and Conditions of Utilization shall prevail.

 

  SEVERABILITY

These Terms and Conditions of Utilization shall be deemed severable. In the event that any provision of the Terms and Conditions of Utilization is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

APPLICABLE LAWS

The Terms and Conditions of Utilization as well as the use of this website, including any order or purchase made through this website shall be governed by the laws of the province of Quebec applicable therein.

 

 

SECURITY

  

FELIX CATERING has developed its online ordering system to help you experience a trouble free shopping experience for your purchase of school meals. The integrity and confidentiality of your personal information is a priority for us.

SSL PROTOCOL

Our website uses the SSL PROTOCOL (Secure Sockets Layer), a 128 BIT ENCRYPTION industry standard security protocol. When you click on PAYMENT, you will connect with a secure server. SSL sends your browser information that encrypts your order, changing all the information that you send back into a code that is extremely difficult to decrypt or access.

FELIX CATERING uses the E-SELECT PLUS system from MONERIS to process VISA & MASTERCARD transactions, MONERIS IS A BANK OF MONTREAL AND ROYAL BANK OF CANADA AFFILIATE.

LINKS TO OTHER WEB SITES

WWW.TRAITEURFELIX.COM may contain links to other websites which are provided to you for your convenience. FELIX CATERING does not endorse any links to other websites. FELIX CATERING has no control over such websites including their content. We invite you to review the respective terms and conditions of use as well as the policies on privacy and security of these websites.

 

 

 

 PRICING POLICY AND PRODUCT AVAILABILITY 

 

1-     Please note that all prices on this website are in Canadian $ applicable only to online transactions. Except as otherwise indicated, prices do not include taxes (GST, PST).

2-      Any error in the display of the price of a product will be corrected without obligation on the part of FELIX CATERING.

3-     FELIX CATERINGreserves the right to change the choice of products offered or discontinue certain products based on availability, withoutnotice.

 

PAYMENT

  

FELIX CATERING ACCEPTS VISA AND MASTER CARD.

.

 

 

PROCEDURES FOR ONLINE ORDERING AND PAIEMENT

 

 

ONLY SCHOOL MEALS CAN BE ORDERED AND PAID ON THIS SITE.

 

PLEASE DO NOT USE THE FORWARD AND REVERSE ARROWS OF YOUR BROWSER TO NAVIGATE ON THIS WEBSITE. 

 

 

 

 

STEP 1 : GO TO THE WEBSITE www.traiteurfelix.com and click on left TAB « order online - register ».

If you are already registered, enter your username and password in the top right corner of the screen.

 

STEP 2 : MANAGE YOUR FILE

 

You enter information about your child or children (name, school, grade, allergies and your email) in order to process the order and enable us to deliver up their hot meal..

 

 

Step 3 :ORDERING Select a meal and beverage for your child (2 choices).

 

 

 

 

 

 

 

 

Step 4 : PAYMENT

Via our secure server, you can pay via credit cards with confidence.

Step 5 : PRINT MENU

For the fridge or the agenda, the calendar format will be very handy.

 

 

Step 6 : ORDER CONFIRMATION


When you confirm your order, payment will be charged and a confirmation of your order will be sent by email.

 

BEWARE, YOU CAN NOT GO BACK AFTER THE CONFIRMATION OF YOUR ORDER.